General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE OF SERVICES RELATING TO TUITION AND SUPERVISION BY INSTRUCTORS AT THE E.S.F. (ECOLE DU SKI FRANCAIS) AT OF SKIING AND OTHER SNOWSPORTS DISCIPLINES

E.S.F. Serre-Chevalier Chantemerle
Adress : Centre commercial le Serre d'aigle, 05330 SAINT CHAFFREY
Telephone :+33.4.92.24.17.41
Email : contact@esf-chantemerle.com

As regards online sales via our website, simply follow the online registration instructions and your order will be transmitted electronically to the E.S.F. at Serre-chevalier Chantemerle. As regards other types of distance selling, please contact the E.S.F at Serre-chevalier Chantemerle. Registration for E.S.F. services at Serre-chevalier Chantemerle. implies total acceptance of these general terms and conditions.


ARTICLE I : SERVICES

All of the E.S.F. instructors at Serre-chevalier Chantemerle. have undertaken state-accredited training and their teaching methods are recognised both nationally and internationally.

Our services are provided for both individuals and for groups. In order for the lessons to be successful, the competence level of all of the skiers participating in them will need to be of the same standard. Given that it would be impossible from a practical point of view for the E.S.F. instructors at Serre- chevalier Chantemerle to assess the standard of each pupil prior to registration, the latter will be solely responsible for the technical choice that he has selected in accordance with the table provided by the E.S.F. at Serre-chevalier Chantemerle.

Accordingly, the E.S.F. at Serre-chevalier Chantemerle retains the right to move the skier from one group to another group which is more suitable for his standard if his said standard does not reflect that previously stated by him to be correct, but, this can only occur when and if the other groups have capacity to accommodate him. In this respect, the skier in question will not be able to claim either any reimbursement or any other type of compensation as regards his statement.

Learning to ski will take place in a specific but random environment. Accordingly, the pupil will be personally liable for his own safety and also for that of any third parties. The instructor’s liability will be limited to facilitating skiing lessons. It is the responsibility of the pupil to follow the instructor’s instructions. The pupil will be solely liable for his own equipment.

The E.S.F. at Serre-chevalier Chantemerle. will not be liable for any accidents caused by any of the skiers participating in the lesson.


ARTICLE II : INSURANCE

The service provider subscribes to Professional Civil Liability insurance that covers the instructors in the exercise of their duties against claims from third parties and covers the practitioners during the time that they are under the authority of the E.S.F. and the instructor.

Customers and/or pupils are solely responsible for their own equipment. The instructors shall not be held liable for any damage caused by this equipment or in the event of loss of or damage to this equipment.


ARTICLE III : PRICES/ REGISTRATION / PAYMENT

s3.1 : Price

The E.S.F. prices are presented on the online sales site, accessible via esf.net and via the specific E.S.F. site.

The prices stated comprise the teaching service dispensed by an E.S.F. instructor, to the exclusion of any other service (insurance, ski lifts, accommodation, etc.), except in specific cases. Consequently, pupils shall, before the scheduled lesson time, be in possession of a pass to access the ski lifts and, at the pupil's discretion, insurance to cover the pupil against the inherent risks of practising sport in a mountain environment (civil liability, mountain rescue, etc.).

3.2 : Terms of registration and payment

3.2.1: For online sales made via our site:
You need to pursue the booking procedure stated on the site. Once paid for online, your booking will be transmitted to E.S.F. You will immediately receive acknowledgement of your order by e-mail.
Payment is made in full when you make your booking via the online site of the E.S.F. This payment signals the conclusion of the contract. This is confirmed by the sending of an e-mail.
A single means of registration and payment is available to you: transmission over the Internet of your booking and bank transfer to E.S.F. via S-money (secure service developed by a company of the Groupe Banque Populaire Caisse d’Epargne).
The E.S.F. only guarantees the availability of the lessons that are proposed at the time when the contract is concluded.

3.2.2: For the other distance selling modes:
Registration takes place by sending a booking form accompanied by the full payment by cheque, bank card, etc., to E.S.F.
The E.S.F. only guarantees the availability of the lessons that are proposed at the time when the contract is concluded. This payment signals the conclusion of the contract.


ARTICLE IV : RIGHT OF WITHDRAWAL NOT APPLICABLE

The right of withdrawal within 14 days as stipulated in article L221-18 of the French Consumer Code is not applicable to services proposed for sale in application of 12° of article L.221-28, concerning leisure activity services that are to be provided on a specific date.


ARTICLE V – REQUEST FOR REIMBURSEMENT OF MEDALS 

Valid only if purchasing an ALL-IN PACKAGE: Ski lessons + medal.

If you have purchased an ALL-IN PACKAGE (ski lessons + medal) and you do not wish to receive a medal, it is possible to obtain reimbursement of the medal, at the public price, by request at the E.S.F. ticket office during the period of the lessons. After the final day of lessons, no reimbursement shall be possible.


ARTICLE VI – CANCELLATION OR INTERRUPTION BY THE CUSTOMER 

6.1 : Cancellation of a booking prior to the 15 days preceding the start of the service:

  • If you have subscribed to personal cancellation insurance (in particular, that proposed by the E.S.F. when purchasing online) please refer to the insurance conditions.

  • If you have not subscribed to cancellation insurance and provided there is a legitimate reason (inability to ski certified by a medical certificate covering the period of the service): the E.S.F. shall propose to postpone the service if possible, and if not shall reimburse all sums paid.

  • In all other cases: the E.S.F. shall reimburse you the price paid less the registration costs (10% of the transaction, for a minimum of €20) plus a penalty for breach of contract (10% of the transaction, for a minimum of €20).

6.2 : Cancellation of a booking within 15 days of the start of the service

  • If you have subscribed to personal cancellation insurance (in particular, that proposed by the E.S.F. when purchasing online) please refer to the insurance conditions.

  • f you have not subscribed to cancellation insurance and provided there is a legitimate reason (inability to ski certified by a medical certificate covering the period of the service): the E.S.F. shall propose to postpone the service if possible, and if not shall reimburse all sums paid.

  • In other cases: the E.S.F. shall withhold 50% of the price paid.

6.3 : Interruption during the service:

  • If you have subscribed to personal cancellation insurance (in particular, that proposed by the E.S.F. when purchasing online) please refer to the insurance conditions.

  • If you have not subscribed to cancellation insurance and provided there is a legitimate reason (inability to ski certified by a medical certificate covering the period of the service): the E.S.F. shall propose to postpone the service if possible, and if not shall reimburse the non-consumed part of the service in the form of credit calculated on the basis of the unit price.


ARTICLE VII – CANCELLATION / INTERRUPTION / EXCLUSION BY ESF

7.1: Cancellation/interruption The E.S.F. reserves the right to cancel or terminate the lessons in the event of closure of the slopes or of the ski lifts or if the weather conditions make it dangerous for the group to access the skiing areas.

7.2: Reimbursement
• In any of the cases stated in article 7.1: the E.S.F. shall reimburse the sums paid by the customer in the event of the service being cancelled, and in the case of service interruption shall grant the customer credit calculated on the basis of the unit price.

• In all other cases: the E.S.F. shall reimburse the sums paid by the customer and shall also pay the customer compensation equal to these sums in the event of cancellation of the service, and in the event of interruption shall grant the customer credit calculated on the basis of the unit price, and shall also pay the customer compensation equal to the sum of the credit.


7.3: Exclusion The E.S.F. reserves the right to exclude at any time anyone whose behaviour is likely to disrupt the progress and threaten the safety of the lesson. In this case, the customer cannot claim any reimbursement.  


ARTICLE VIII : PERSONAL DATA PROTECTION

In the framework of the services that it proposes, the E.S.F. may collect the personal data of its users. The collection of these data is subject to the provisions of the General Data Protection Regulation (GDPR) of 25 May 2018, and the French Data Protection Act of 6 January 1978 (consolidated).

8.1 : Collecting data & obtaining consent

  • The data collected upon the voluntary registration of an E.S.F. user are: their last name, first name, postal address, email address and telephone number. This information is strictly required for the implementation of this contract, as consented to by the user. Photos may be taken or video recordings made during lessons and competitions. The consent of the pupils (or of their legal representative when they are minors) for broadcasting these images is obtained via a form.  

8.2 : Purpose of data processing

These data are collected exclusively for the exercise of E.S.F. activities. The S.N.M.S.F. (Syndicat National des Moniteurs du Ski Français - National Association of French Ski Instructors), owner and promoter of the ESF trademark, reserves the right to send information to the users of the E.S.F. concerning ESF activities. Users may, at any time, unsubscribe from the mailing list. The collected data may also be used for commercial promotion purposes for the ESF brand, subject to the express agreement of the user.  

8.3 : Personal data processing responsibility

The E.S.F. is responsible for the processing of the personal data of users collected for the exercising of its activities. 

8.4 : Personal data processing responsibility

The collected data are for the attention of the E.S.F. and S.N.M.S.F. management team. The data are processed with the utmost confidentiality and are not communicated to any third parties without obtaining express consent from the user concerned.

8.5 : Security of processing

The information obtained is saved in an E.S.F. and S.N.M.S.F. computer file. Appropriate technical and organisational measures are taken to prohibit unauthorised access or the disclosing of personal user data.

8.6 : Right of opposition, access, rectification and deletion

Any client of the E.S.F. has a right of opposition, access, rectification and deletion for their personal data. To exercise this right, they must send their request by clicking on the following link: contact@esf-chantemerle.com For statistical purposes, these data may be rendered anonymous and global.

8.7: Security of processing

The collected data are stored and archived by the E.S.F. and the S.N.M.S.F. They shall be rendered anonymous at the end of three consecutive seasons from the booking date, if the user does not respond to any solicitation from the E.S.F.


ARTICLE IX: SETTLEMENT OF DISPUTES

The parties shall strive to resolve amicably any difficulties that may arise during the execution of the contract. If no amicable agreement can be found, all disputes relative to the validity, interpretation and execution of this agreement shall be governed exclusively by French law. All disputes, of whatsoever nature, shall be subject to the exclusive jurisdiction of French civil and commercial courts, including any/all summary proceedings.  


ARTICLE X: MEDIATION

After reporting the matter to the E.S.F. management, and in the absence of a satisfactory response or in the absence of any response within 60 days, the customer may bring the complaint before the Tourism and Travel mediator, whose contact and procedural details may be found on the site: www.mtv.travel.